FAQ's

Please feel free to call or email about any questions that are not answered below.

01

What is your Confidentiality & Privacy Policy

 

Since successful therapy requires a high degree of trust with highly sensitive subject matter that is usually not discussed anywhere but the therapist's office, confidentiality is one of the most important components between a client and therapist.  A written copy of a confidentialily and privacy policy should be provided by every therapist assuring that what you discuss in session will not be shared with anyone.

 

In general, the law protects the confidentiality of all communications in the relationship between a client and a therapist.  Information cannot be disclosed without written permission. Below are a number of exceptions to this rule. 

 

Exceptions include:

• Suspected child abuse or dependent adult or elder abuse. 

The therapist is required by law to report this to the appropriate authorities immediately.

 

• If a client is threatening serious bodily harm to another person(s).

The therapist must notify the police and inform the intended victim.

 

• If a client intends to harm himself or herself. 

The therapist will make every effort to enlist the client’s cooperation in ensuring their safety. If they do not cooperate, further measures that are provided to me by law may be taken without their permission in order to ensure their safety.

 

• In certain unusual legal situations, the courts can subpoena information from a therapist, including but not limited to, an order from a judge during court proceedings.

 

Note:   

If any of the above situations were to occur, as your therapist, any need to break confidentiality would be discussed if possible, before doing so. 

02

How Long Does Therapy Take?

 

Although there is no way to know how long it will take to heal an issue or problem you're having; I let my

clients know up front that I am action oriented and expect clients to "do the work" outside of sessions as well as in sessions. I have found that clients who do this, end therapy much sooner and may choose to come in periodically to discuss a particularly challenging issue. 

 

My intention and goal is to teach you to facilitate your own process so you can do the work as soon as you feel an issue re-surface.  This is a newer,  more productive and proven process for therapy. 

03

Do you take insurance, and how does that work?

 

I accept Anthem and Husky Insurance only. You will need to bring your benefits card to the first session. To determine if you have coverage from Anthem or out of network mental health benefits/coverage through your insurance carrier, the first thing you should do is call them.  Check your coverage carefully and make sure you understand their answers.  Some helpful questions you can ask them:

 

• How many therapy sessions does my plan cover?

• Are services provided by a Licensed Professional Counselor covered?

• What are my out of network mental health benefits?

• What is the coverage amount per therapy session? 

• How much does my insurance pay for an out-of-network provider?

• Is approval required from my primary care physician? 

Karen Urbano, MS, LPC

Therapy for Children and Adults

 

860-304-9633

Rocky Hill, CT

 

 

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